Return Policy

You have 30 days from receiving your Toteclip to request a return.

Return eligibility

Items must be unused or unworn, in the condition they arrived, with their tags and original packaging. A receipt or other proof of purchase is required.

Starting a return

Email toteclip@mailum.com to request approval before sending anything back. Our return address is Spółdzielcza 8A, 42-450 Łazy, Poland.

If your return is accepted, we’ll send a return shipping label and instructions for your parcel. Returns sent without prior approval will not be accepted. For any questions, contact us at the same email address.

Damaged, faulty or incorrect items

Check your order when it arrives. If something is damaged, defective or not what you ordered, contact us immediately so we can review the issue and put it right.

Items that cannot be returned

We cannot accept returns on sale items, gift cards or custom and personalized products. If you’re unsure whether your item qualifies, please contact us before requesting a return. These exclusions do not override applicable statutory rights.

Exchanges

The quickest way to choose a different item is to return your original purchase and, once the return is accepted, place a separate order for the replacement.

European Union cooling-off period

For orders shipped to the European Union, you have 14 days to cancel or return your order without giving a reason. Items must be unused or unworn, with tags, original packaging and proof of purchase, subject to applicable statutory rights.

Refunds

After receiving and inspecting your return, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the funds.

If more than 15 business days have passed since approval, email toteclip@mailum.com.